Privacy Policy

Learn More About Your Privacy Rights

EmeraldGarden Hotel’s Privacy Policy and Disclosure

EmeraldGarden Hotel is dedicated and committed to protecting and safeguarding your personal data.

Our Privacy & Policy Statement explains how we collect and safeguard information from both our hotel guests and website visitors (across various devices). This privacy statement applies to all hotel brands owned or licensed by EmeraldGarden Hotel and its affiliates.

1. Types of Personal Information We Collect

In order for us to process reservations at our hotel as well as receive customer service requests, EmeraldGarden Hotel will collect the following information:

Your name, address, email information, telephone number, credit card information, arrival and departure dates, airline frequent-flyer information, or information on similar customer-loyalty programs.
Information from special requests made (e.g. preferences pertaining to specific accommodation, purchase of goods and services).
Information from observations about your service preferences (including amenities, room preference, facilities, or services used).
Information provided regarding marketing preferences.
Information provided in the course of feedback, customer satisfaction surveys, contests, or promotional offers.
Information collected through the use of closed-circuit television systems, card keys, and other security systems.
Contact and other relevant details concerning the employees of corporate accounts, vendors, and other individuals with whom we partner in business (e.g. travel agents or meeting and event planners).
Additional contact information about you that we may obtain through third parties with whom we do business (e.g. travel agents or similar providers).

We may collect this information through different channels, including from you directly, or from third parties with whom we do business (e.g. travel agents, airlines, event planners, or similar providers).

We may request you to provide personal information about others to us (e.g. individuals for whom you are making a reservation on behalf of). In such cases, we rely on you to obtain such other persons' consent for disclosing their information to us which we will use in accordance with the terms of our Privacy Statement.

If you choose not to provide certain details, however, some of your transactions with us may be impacted.

2. Usage of Personal Information We Collect

We may use the personal information in different ways, including personal contact, via our websites, through emails and correspondence, and through third parties, such as travel agents and business partners. We use personal information for the purposes we have disclosed to you, or as permitted by law.

Usage of personal information is required (but not limited to) in order to:

Provide services you request, such as facilitating reservations through email of a confirmation message, sending a pre-arrival message to provide additional information about the hotel and the area.
Provide information about meetings, events, or celebration planning.
Send customer satisfaction or quality assurance surveys.
Send offers, promotions, and news about exclusive offers and packages.

3. Disclosure of Personal Information

We may disclose personal information in the following ways:

Reservations: Personal information provided to us for reservation is made available to the hotel for the purpose of ensuring your reservation request is made.
Post departure, we will retain your personal information which includes details of your stay, room type, and special requests/preferences.
EmeraldGarden Hotel will disclose customer information, without the customer’s permission, if EmeraldGarden Hotel believes, in good faith, that such disclosures are required by any applicable law or court order or if such disclosures are necessary to investigate activities that may be harmful or injurious to the EmeraldGarden Hotel website, to EmeraldGarden Hotel guests, employees, or agents, or to any of the EmeraldGarden Hotel properties and subsidiaries.